Our Returns Policy complies with ACCC Legislation.
It is important that customer’s double check their delivery address provided as a refund cannot be given if incorrect or insufficient delivery information results in package being undeliverable and/or returned back to us.
All customers are sent a detailed delivery email with tracking number and expected delivery day. Late delivery cannot be investigated until after the due delivery date has passed. It is imperative the customer contacts PartiesRus immediately after due delivery date, (at least 2 working days before the party date), to investigate, locate and still deliver package in time for party. Failure to do so will result in ineligibility of any possible refund or credit.
It is the customer’s responsibility to allow enough grace time for possible unexpected delays. Please choose your delivery option carefully as it is not the responsibility of PartiesRus, once package is dispatched, if it does not arrive in time your party.
Any claim for faulty stock must be reported to PartiesRus along with photo evidence before the customer’s party date via email. Once a manufacturing fault is confirmed by the Supplier, the customer will then be entitled to a refund or replacement by PartiesRus. Foil balloons cannot be replaced or refunded if overblown, (as indicated by tears along the seam area), burned whilst heat sealing, or have puncture holes, exposed to moisture of any form, roughly handled, improperly stored or balloons exposed to high temperatures or direct sunlight. Similarly inflatables cannot be replaced or refunded if overblown by customer, (as indicated by tear along seam area). A refund cannot be given if product is accidentally damaged by customer once received. If you have a query about possible returns please contact us via email and be sure to include your order/invoice number and your email address.
Please choose your products carefully as PartiesRus are not responsible for returns or refunds should you simply change your mind after your order has been placed, due to automatic payment and inventory system.